REFUNDS AND EXCHANGES
Prior to ordering contact us with your questions regarding any piece of jewelry. We make every effort to provide descriptive images and information about our jewelry. Email: firstname.lastname@example.org
Accommodations can be made for returns if the ‘in-stock’ item does not meet your expectations. You need to contact us within 24 hours of delivery confirmation with the reason for the return. Note that the items should be in pristine condition for return and shipping is the buyer's expense. We urge you to purchase insurance. We cannot issue refunds for items we do NOT receive.
If an item should arrive damaged, please contact us immediately (within 24 hours of delivery signature date). We will need photos of the item and the packaging along with information about the damage. We will make every effort to work with you. If the shipper damages the item you will need to file with them.
Our jewelry is shipped in a gift box with soft cotton batting to protect it. If it arrives defective in some way, a broken chain or bent ear wire, for example we will repair or replace at our discretion.
Our jewelry is handmade and not machine made. Small imperfections such as tool marks, variations in dark patinas, or other slight irregularities are not indications of flaws, but rather an indication of human hands creating this piece for you.
Custom orders or made-to-order are not returnable. These items are made to your specifications and requirements.